FAQs

SHIPPING/HANDLING POLICY:

Yes…Shipping and Handling on ANY of our products is FREE!**  Whether you live in Serbia, Argentina or anywhere in between, we want you to have free shipping and handling.  We ship our products 1st Class Mail with USPS.  Orders get mailed out typically on Monday, Wednesday, and Friday.  We ship from the West Coast (Oregon).  Typically, orders to the East Coast arrive 4-5 days after shipment date, on West Coast in 2-4 days.  To Canada, count on about 1 week.  To Europe 7-10 days.  Australia right around 12 days.  Ship time varies but typically, it doesn’t take any more than 2 weeks for a package to arrive anywhere in the world.  **We can no longer ship to South Africa because of 75% loss rate** 

RETURN POLICY:

Our return policy is simple, try out your purchased item for a year and if you don’t like it, send it on back (please email info@strawbale.com for the address).  As long as it’s mailed to us within 365 days, you’ll get your money back.  Instant Download videos are refundable within 30 days from purchase date. It’s a no questions asked policy so no need for an explanation (unless of course you want to let us know why it didn’t meet your expectations…we always appreciate constructive criticism).  The only items we can’t offer this refund on is our construction plans and workshops.

OUR CUSTOMER SERVICE PLEDGE:

We pledge to offer the very best customer service that we possibly can, every step of the way.  We define outstanding customer service by offering super fast response times to questions, by being kind and attentive in our communications, by respecting our readers’ and customers’ thoughts and opinions, and by having a top notch shopping cart management system which allows us to see who ordered what, when and where.

YOUR ORDER IS SAFE WITH US:

Our shopping cart system meets and exceeds the PCI Data Security Standard (PCI DSS).  We have achieved PCI DSS compliance by addressing and fulfilling all the requirements laid out in the SAQ-D by the PCI Security Standards Council.  Our StrawBale.com team pledges to consistently improve our security efforts and be continually vigilant in protecting all types of sensitive financial data.

Should you have any comments, ideas, suggestions, questions, please write to us at info@strawbale.com.  We welcome your ideas!