FAQs

SHIPPING/HANDLING POLICY:

Yes…Shipping and Handling on ANY of our house plans is FREE!**  We ship our plans via 1st Class Mail with USPS. Orders get mailed out typically on Monday, Wednesday, and Friday. We ship from the West Coast (Oregon). Typically, orders to the East Coast arrive 4-5 days after shipment date and on the West Coast, in 2-4 days. To Canada, count on about 1 week. To Europe 7-10 days. Australia right around 12 days. Shipping times vary but typically, it doesn’t take any more than 2 weeks for a package to arrive anywhere in the world.

RETURN POLICY:

For instant download products, other than architectural plans and workshop tuitions, we offer a 30 day no questions asked money back guarantee. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To complete your return, please email info@strawbale.com and we will issue a refund within 48-72 hours of receiving the request. No hassle and no questions asked. We will notify you once the refund has been processed.

OUR CUSTOMER SERVICE PLEDGE:

We pledge to offer the very best customer service that we possibly can, every step of the way. We define outstanding customer service by offering super fast response times to questions, by being kind and attentive in our communications, by respecting our readers’ and customers’ thoughts and opinions, and by having a top notch shopping cart management system which allows us to see who ordered what, when and where.

YOUR ORDER IS SAFE WITH US:

Our shopping cart system meets and exceeds the PCI Data Security Standard (PCI DSS). We have achieved PCI DSS compliance by addressing and fulfilling all the requirements laid out in the SAQ-D by the PCI Security Standards Council. Our StrawBale.com team pledges to consistently improve our security efforts and be continually vigilant in protecting all types of sensitive financial data.

Should you have any comments, ideas, suggestions, questions, please write to us at info@strawbale.com. We welcome your ideas!